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Opinion: What happens now that the gloss of online shopping has lost its shine?

By now, we’ve all heard the statistics. Covid has increased online shopping exponentially, accelerating a trend that was already on the rise. But this increase in e-commerce reliance has not been without its drawbacks for consumers. Namely, the impact on delivery services such as Australia Post and the ongoing delays for parcel arrivals.  Wondering where that dog food you ordered six weeks ago is? You’re not alone. And as we approach the silly season, the strain on delivery providers is