Aldo Group gains unified inventory visibility and optimises fulfilment

(Source: Fluent Commerce)

The Aldo Group has been a leader in fashion footwear, handbags, and accessories for over 50 years. Its products are available in more than 1500 stores in over 110 countries. They operate over 100 stores in Southeast Asia.

But with this many locations, products, and sales channels, complexity was skyrocketing. The retailer was not able to see what inventory was held in which locations at all times which led to cancelled orders and disappointed customers. 

Aldo wanted to better serve its customers by optimising operations and shipping orders directly from store inventory. So it overhauled its inventory data management as well as order fulfilment processes. Aldo Group now has the capacity to manage more than 1 million stock-keeping units (SKUs), across hundreds of locations, and over 50 million inventory positions while always knowing what is available and where.

After implementing a world-leading order management system, Fluent Order Management, Aldo Group has been able to optimise its fulfilment and pick-and-pack processes. It is now able to deliver its orders more profitably for the business. And offers more convenience and speed to its customers. The easy scalability of the solution has meant that peak periods are no longer a source of stress. Customer expectations are met for order fulfilment times; cancelled orders are minimal; and both the platform and operations are stable even with high traffic.

Aldo Group has been able to drive increased customer satisfaction, sales, and overall business success by optimising its inventory management and order allocation processes. In addition, it is future-ready with a flexible foundation that can scale easily and integrate new services to accommodate changing needs. Plans include using advanced analytical techniques in its order fulfilment logic to further optimise its inventory.

Want to know how Aldo stopped cancelling orders and reduced the cost of fulfilling them? Read the full case study here