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customer behaviour

customer behaviour Archives

‘It makes us really scared’: Retail workers reveal customer abuse

Four frontline workers share their experiences dealing with aggressive and abusive customers at supermarkets and departm...

Analysis: Will older Asian consumers cling to e-commerce post-Covid?

Older online shoppers have long been viewed as the last barrier to full scale generational e-comm adoption, but the pand...

Analysis: Consumers and the new reality

When toilet paper panic buying kicked in and many physical stores closed their doors, retailers knew that customers’ buy...

Welcome to the post-Covid customer

A generation of change has occurred in just a year, and leaders will need to navigate upheaval across many factors, forc...

Opinion: Here’s how ‘value’ has changed for customers since Covid

Shoppers want to make sure they want to spend their money wisely, here's how smart retailers can tap into that.

Criteo notes eCommerce spike

In the lead-up to the Chinese New Year, eCommerce sales in Asia grew by 40 per cent, according to performance marketing ...